DoubleTree By Hilton Brighton Metropole

facilities very good and staff too

The location was perfect, had a sea view room which was lovely. Staff were all friendly and helpful particularly Poppy, the waitress in the bar. She is a very polite and professional young lady and nothing we asked for was ever too much trouble. She is a definite asset to the hotel. Breakfast was good and it was nice to have the swimming pool, especially as the weather was so bad. Definitely will be staying at the hotel again.

I was offered the opportunity of paying extra to get into the room early unfortunately that didn't happen which was a disappointment. I do know that the staff did the best that they could and they did prioritise but unfortunately it still didn't happen. I think that 4 o'clock is rather late, to check in. We were staying overnight because we were using the spa but our spa appointment was at 2 pm. It was a Sunday so it closed at 4:30 so what we had to do is deposit our bags find somewhere to get changed before getting into the spa it was a night stay for my daughter's birthday. The really lovely thing that they did do for us as they left a very delicious dessert for her in her room because they knew it was her birthday.

Our stay at the hotel was fantastic! The property was beautiful, and the staff were incredibly kind and attentive. A special mention to our housekeeper, Cristina, who was always smiling and quick to assist us whenever we needed something. Room service was fast and of excellent quality, and the breakfast offered a wide variety of options. The staff went above and beyond to make our stay memorable, surprising me with a birthday cake in our room and ensuring the crib we requested was ready. Highly recommend this hotel for its excellent service and thoughtful touches!

Outstanding friendliness of staff , seem happy in a genuine way in all areas , a man cleaning in pool area when I got lost took me to the lift and when my case fell over he picked it before I noticed. I liked the way the staff seemed to like each other and chatted in a nice welcoming way , it means the hotel has a good vibe if ur staff are happy.