DoubleTree By Hilton Brighton Metropole

The hotel is very grand and beautifully decorated. It's location is perfect. The rooms were very nice too and it was perfect for our special family occasion of my daughter's graduation. The staff were very helpful and kind when my mother-in-law had a fall and the First Aid lady did a great job.

A truly beautiful building! Every interaction we had with staff was professional, pleasant, and positive, from the greeting with Silvia on reception, Mark in the breakfast room, and the fantastic bar staff in the Metropole bar. It was the Brighton Marathon weekend, and the hotel was busy, but that didn't impact our stay. It was clean, the food and drinks were excellent, the rooms were comfortable and quiet. We would definitely recommend this hotel and will be back!

I must commend the exceptional service provided by the staff, especially Silvia at the reception. She was incredibly polite, professional, and welcoming, providing first-class service. The entire stay was flawless thanks to her dedication and professionalism. I highly recommend this hotel for anyone seeking a comfortable, top-quality experience, and I especially want to highlight Silvia’s outstanding hospitality. She is truly a credit to the hotel, and I will definitely be returning! Would you like me to tailor it further or add more details?

The location was perfect, had a sea view room which was lovely. Staff were all friendly and helpful particularly Poppy, the waitress in the bar. She is a very polite and professional young lady and nothing we asked for was ever too much trouble. She is a definite asset to the hotel. Breakfast was good and it was nice to have the swimming pool, especially as the weather was so bad. Definitely will be staying at the hotel again.

I was offered the opportunity of paying extra to get into the room early unfortunately that didn't happen which was a disappointment. I do know that the staff did the best that they could and they did prioritise but unfortunately it still didn't happen. I think that 4 o'clock is rather late, to check in. We were staying overnight because we were using the spa but our spa appointment was at 2 pm. It was a Sunday so it closed at 4:30 so what we had to do is deposit our bags find somewhere to get changed before getting into the spa it was a night stay for my daughter's birthday. The really lovely thing that they did do for us as they left a very delicious dessert for her in her room because they knew it was her birthday.